SmallBizGenius Analysis
Avery is a well-known provider of labels, cards, and other printed products, but customer reviews reveal a mixed experience. While some praise the ease of use and quality, many report issues with product quality, customer service, and website functionality.
Category Breakdown
Scores based on analysis of 92 recent reviews
Product Quality
4.5/10Many reviewers report issues with the quality of Avery's printed products. Common complaints include labels being off-center, peeling, discolored, or not adhering properly, leading to wasted materials and unprofessional results. For example, one reviewer stated, "All my labels were complete useless because they were off center."
40 reviews mention thisCustomer Service
3.0/10A significant number of reviewers express dissatisfaction with Avery's customer service. They cite issues such as unresponsiveness, long wait times, and difficulty resolving problems, with some claiming that their inquiries were ignored or met with unhelpful responses. One reviewer stated, "NEVER responds to inquirys."
25 reviews mention thisWebsite & Design Tool
6.0/10The Avery website and design tool receive mixed reviews. Some users find the design tool easy to use and intuitive, while others struggle with its functionality, limitations, and difficulty in downloading or printing designs. As one reviewer noted, "Site is difficult to use."
20 reviews mention thisShipping & Delivery
6.5/10Shipping and delivery experiences vary, with some reviewers praising fast and punctual delivery, while others report significant delays and issues with order fulfillment. Several reviewers mentioned problems with orders being lost or returned due to address verification issues. One reviewer stated, "My honey labels arrived way faster than I thought they would and they were printed perfectly."
10 reviews mention thisPrinting Alignment
3.5/10Many customers report difficulties with printing alignment when using Avery labels with their own printers. They describe wasting labels due to designs not lining up correctly with the label template, even after adjustments. One reviewer said, "the design system is clunky at best and it’s hit and miss wether the labels will line up when you print."
15 reviews mention thisReturns & Refunds
4.0/10Some reviewers report difficulties obtaining refunds or replacements for unsatisfactory products. They describe encountering resistance from customer service and feeling that Avery does not stand behind its satisfaction guarantee. One reviewer shared a negative experience with Avery's "Satisfaction guarantee."
5 reviews mention thisPros & Cons
What Customers Love
"The design tool was easy to use, the ordering process was simple, and delivery was super fast."
"My honey labels arrived way faster than I thought they would and they were printed perfectly."
"The resulting stickers are clear, precise & stunning with strong adhesion."
"I was lucky enough to have a terrific gal help me named Melissa. When I first heard her voice, I knew right away that I had a winner! She was very calm, patient, open, and helpful."
"I previously only made holiday cards with Avery before, but recently made stickers for our high school sports club. They turned out great."
Common Complaints
"All my labels were complete useless because they were off center."
"NEVER responds to inquirys"
"the design system is clunky at best and it’s hit and miss wether the labels will line up when you print"
"AVERY....SUCKS! Absolutely wayyyyy to complicated to use or upload an image and print."
"All of them started to peel off!"
Common Questions About Avery
Answers derived from customer review patterns
Is Avery legit and trustworthy?
Based on 92 reviews, Avery's legitimacy is questionable due to a high number of negative experiences. While some customers report positive experiences with design tools and delivery, many others cite issues with product quality, including off-center printing and peeling labels. Customer service is a major pain point, with numerous reviewers reporting unresponsiveness and difficulty resolving issues. The company's handling of data breaches and lack of apologies further erode trust, suggesting that small businesses should proceed with caution.
Based on 92 reviewsDoes Avery have good customer service?
Avery's customer service receives overwhelmingly negative feedback. Many reviewers report long wait times, unresponsiveness, and difficulty resolving issues. Some claim that their inquiries were ignored or met with unhelpful responses. While a few reviewers mention positive experiences with individual representatives, the overall sentiment suggests that Avery's customer service is a significant weakness.
Based on 25 reviewsIs Avery worth it for small business?
Whether Avery is worth it for small businesses depends on their specific needs and risk tolerance. If a business requires high-quality, consistent results and reliable customer support, Avery may not be the best choice. The reported issues with product quality and customer service could lead to wasted materials, delays, and a negative impact on brand image. However, for businesses with less stringent requirements or those comfortable with DIY printing, Avery's design tools and potentially lower prices may be appealing.
Based on 92 reviewsWhat is Avery's return policy like?
Information on Avery's return policy is limited in the provided reviews, but some reviewers mention difficulties obtaining refunds or replacements for unsatisfactory products. They describe encountering resistance from customer service and feeling that Avery does not stand behind its satisfaction guarantee. This suggests that returns and refunds may not be a straightforward process.
Based on 5 reviewsWhy are Avery labels printing off-center?
Several reviewers report issues with Avery labels printing off-center. This appears to be a common problem, even when using Avery's design tool and templates. Some speculate that the issue may be related to printer settings, paper weight, or inconsistencies in the label manufacturing process. Unfortunately, many reviewers indicate that Avery's customer service is unhelpful in resolving this issue.
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